Part Time Communications Operator
Are you looking for a fulfilling and meaningful position where you can make a difference on a daily basis? Have you been looking for an employer that boasts competitive salaries and comprehensive benefits? Consider joining the Toronto Police Service (TPS). TPS is looking for people who are seeking a rewarding, service-oriented career to join the Communications Services in the position of Part-Time Communications Operator. This position is comprised of two job functions: 911 Emergency/Non-Emergency Operator and Dispatcher.
In this job, you will have responsibility for receiving incoming calls on both emergency and non-emergency lines and initiating the appropriate police, ambulance, or fire response. You will operate various communication consoles in order to triage calls and relay the appropriate information to both the public and to police. For the full description of job duties and requirements, please read the full job ad linked above.
How do you know if this is the career for you?
- You are energized by working in a fast-paced environment. You will be working 12-hour shifts and must be able to perform consistently for the duration of your shift. If high-pressure situations are emotionally draining for you, this may not be the right fit.
- You have experience dealing with challenging customer service situations. You know how to identify what the customer’s issue is and resolve it in a courteous and expedient manner without escalating a situation.
- You aren’t intimidated by the idea of shift work. You are excited by the idea of working outside of a 9-5 environment, where you work longer, more condensed hours (including on weekends and holidays) but with more extended off-time periods.
- You consider yourself someone who is cool under pressure. You aren’t ruffled by the idea of multi-tasking and can maintain organization and strong communication in the face of stressful situations.
We encourage you to carefully read and understand the information provided in this section – it will help you determine if there is a mutual fit between you and the Communications Services.
Communications Services is fully staffed 24/7, 365 days a year. You must be aware and comfortable with the following shift work requirements in order to succeed in this position:
- You will either be on an 8-hour or 12-hour shift schedule. Shift schedules are on a 4- or 5-week schedule that rotates between different shifts (day, afternoon, night)
- Working weekends on a regular basis is required
- Working Statutory holidays is required if your shift schedule calls for it
- You may be required to work overtime (either before or after a shift) with very limited/immediate notice
You must successfully complete an intensive 32-week (8-month) training program. The program includes 17 weeks of call-taker training and 15 weeks of dispatch training. You will receive regular performance evaluations throughout the training.
Be prepared to encounter a restricted environment with scheduled breaks and lunches. You won’t be able to check your phone whenever you want or leave to grab a coffee when you feel antsy. You will be expected to follow the daily schedule prescribed by your supervisors.
You will be working at a rapid pace with extended periods of extended concentration. You should be able to sustain your focus without the need for frequent downtime.
You must recognize that a high-stress environment will be the norm, not the exception. You will be exposed to difficult situations on a regular basis, such as suicidal callers, violent crimes in progress, or other high-pressure situations.
For more insight into this job, we strongly recommend you watch these two videos: https://tps.hrassociates.ca/video/
|Application Submission & Screening||APPLY NOW|
Please note: You must register and create a profile to apply.
|Posting closes June 26th, 2020|
|Testing||Selected applicants must successfully complete a multi-level testing process.|
1. Candidates will be tested on short term memory, typing, spelling, sentence clarity and reading comprehension. Candidates will also be evaluated on call taking skills, such as such as computer-related multi-tasking abilities, keyboarding/data entry skills, memory retention, prioritization, map reading, call summarization and performance under stress.
2. Telecommunications simulator test, measuring motor skills, eye-hand coordination, multi-tasking, memory retention and performance under stress.
*Please visit TIPS for more information.
|Mid July, 2020 - August, 2020|
|Client Interviews||Successful applicants will be invited to attend an in-person interview, which will consist of a series of situational, job knowledge, and behavioural style questions. |
*Please visit TIPS for more information.
|August, 2020 - September, 2020|
|Background Check||Successful applicants will be subject to an in-depth background check which includes education, employment, personal history and reference checks.||September, 2020 - October, 2020|
|Conditional Offer||Offer presented and subject to meeting conditions of employment which include a medical evaluation, inclusive of specified hearing and vision requirements.||October, 2020|
|Start||Anticipated start date.||December 8th, 2020 |
Your application is the first impression you make. Make yourself stand out from other candidates by ensuring your application is tailored to the job and fully demonstrates your qualifications.
- Read the job description closely! Knowing the job description and requirements thoroughly, will help you prepare the best application.
- Ensure that your resume and/or cover letter directly address how you meet the requirements of the job. Don’t assume the employer will read between the lines – in fact, assume that they won’t.
If you have a qualification, prove it using active verbs that demonstrate your responsibility (e.g. “I generated and analyzed daily reports using MS Excel” rather than “I assisted with reporting”)
- For more insight into this job, we strongly recommend you watch these two videos: https://tps.hrassociates.ca/video/
Many organizations like the Toronto Police Service use a mix of situational, knowledge, and behavioural interview questions. Behavioural interviewing assesses the candidate based on their past behaviour.
- Study the job description. Familiarize yourself closely with the duties and requirements and think about how you meet them.
- Review major projects or assignments you have worked on.
- Make a list of your professional accomplishments. Don’t forget any volunteer or other community-based work.
- Come up with a list of competencies, attributes, and skills.
- Remember the STAR method when formulating your response
Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.
- Be prepared for a formal, structured interview with more than one panel.
- Be open and honest in your answer.
- Practice! Practice your interview responses aloud.
- Don’t forget to use experiences that may not be job related – volunteer work or other community-based work can provide you with excellent experience and examples of your skills.
|Is this position contract or permanent?||The Part Time Communications Operator position is a permanent position, eligible for benefits and pension upon successful completion of 1044 hours.|
How many hours can I expect to work each week?
Incumbents of the position will work a minimum of 24 hours and up to 40 hours.
In the past two years Part Time Communication Operators, have on average, worked in excess of 35 hours per week.
|What are the shifts like and will I have to work weekends and holidays?||
You will be assigned to either a 12-hour or 8-hour shift schedule.
You will have to work weekends on a regular basis and holidays, if your shift schedule calls for it. You will have your shift schedule well in advance to plan accordingly.
For more information, see the “Before You Apply” section.
|Where is the position located?||
You will be required to attend training at the following locations: Don Mills & Eglinton; Dufferin & Finch; and at Toronto Police College in Etobicoke. All locations are accessible by public transit and have parking available
|What is the difference between part-time and full-time?||
While the Communications Operator position is classified as part-time, which is minimum of 24.0 hours per week, the current needs of the Toronto Police Service requires employees to work up to and beyond full-time hours (40.0 hours per week). The 32 weeks of training will follow the assigned full time schedule.
|Can this position become full-time?||
Part time members will be reclassified as positions become available.
|What is the anticipated start date?||
We are currently recruiting for a start date of December 8th, 2020.
|Do I get benefits and/or a pension plan?||Yes. You are eligible for the comprehensive benefits package and pension plan upon successful completion of 1044 hours.|
|Is training provided?||
Yes. You must complete a 32 week paid training program before officially starting the job.
For more information, see the “Before You Apply” section.
|Whom can I contact if I have further questions?||Please do not hesitate to email us at email@example.com or call us at 416-237-1500 ext. 238.|
The Toronto Police Service is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons, those who are able to speak fluently in another language(s) and anyone committed to a rewarding career in public service.
THE TORONTO POLICE SERVICE SUPPORTS EQUAL OPPORTUNITY INITIATIVES.
Accommodation will be provided in all stages of the hiring process.
Contact us for any accommodation requests, and we will work with you to meet your needs.
YOUR CAREER…YOUR COMMUNITY…YOU CAN MAKE A DIFFERENCE!
Questions? Contact our recruitment team.
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